Business Office Consulting & BOM Support
On-site and virtual consulting, PointClickCare setup, clearinghouse configuration, and hands-on BOM training — building a business office operation your facility can rely on long term.
Our Services
Additional Details
Tell us about your business office staffing challenges, system setup needs, or BOM training requirements…
Building a Business Office Operation Your Facility Can Rely On.
The business office is the revenue engine of every skilled nursing facility — and it is also the most frequently understaffed, undertrained, and under-supported department in the building. When a business office manager leaves, retires, or is promoted, the institutional knowledge they carry often leaves with them. When PointClickCare is misconfigured or a clearinghouse connection fails, claims stop moving. When staff are not trained on payer-specific billing requirements, denial rates climb and cash flow suffers.
LTC Billing’s business office consulting service provides both immediate support and long-term capacity building. Whether your facility needs help navigating a BOM transition, a full PointClickCare billing module setup, clearinghouse troubleshooting, or ongoing staff training — our consultants work directly inside your operation to build the systems, workflows, and staff knowledge your business office needs to run independently and perform at a high level.
What’s Included
PointClickCare Billing Module Setup & Configuration
We set up and configure the PointClickCare billing module to your facility's specific payer mix — including Medicare, Medicaid, MCO, and private pay billing workflows — ensuring clean claim output from day one.
Clearinghouse Setup & Troubleshooting
We configure your clearinghouse connection, resolve submission errors, and ensure your electronic claim transmission to all active payers is functioning correctly — eliminating the silent claim failures that delay payment.
Business Office Manager Training & Onboarding
We provide hands-on, role-specific training for new and existing business office managers — covering payer billing requirements, PCC workflows, denial management procedures, and daily billing office operations.
BOM Transition & Interim Coverage Support
When a business office manager leaves unexpectedly, we provide interim remote support to keep billing moving — managing claim submissions, denial follow-up, and resident billing until your new BOM is in place and trained.
Business Office Process Review & SOP Development
We conduct a comprehensive review of your current business office workflows, identify gaps and inefficiencies, and develop written standard operating procedures your team can follow consistently regardless of staff turnover.
Our Process
01
Business Office Assessment
We conduct a full review of your current billing workflows, system configuration, staffing structure, and A/R performance.
02
System Setup & Configuration
We configure PointClickCare billing modules and clearinghouse connections to your exact payer mix and billing requirements.
03
Staff Training & Workflow Build
We train your business office team on payer-specific billing procedures and build written SOPs for every key workflow.
04
Ongoing Support & Performance Review
We provide continued virtual support and quarterly performance reviews to keep your business office operating at full capacity.
Why a Well-Structured Business Office Is Your Facility's Most Important Revenue Asset
In a skilled nursing facility, the business office touches every dollar that flows into the building. A single misconfigured clearinghouse setting can stop hundreds of claims from transmitting. A new BOM who is not properly trained on Medicare billing requirements will generate denials for months before the pattern is recognized. A facility without written billing SOPs is entirely dependent on individual staff knowledge — and that knowledge walks out the door every time someone resigns. The business office is not a support function. It is a core revenue operation, and it needs to be built and managed accordingly.
LTC Billing’s consulting team has worked inside Illinois SNF business offices at every level — from initial PCC setup through full revenue cycle management. We know the specific PointClickCare configurations that generate clean claims for Illinois HFS Medicaid, the clearinghouse settings that prevent MCO rejections, and the training gaps that cause new BOMs to struggle in their first 90 days. Our consulting service is designed to eliminate those gaps — building a business office infrastructure that performs consistently regardless of staff changes, payer updates, or regulatory shifts.